Privacy collection notice

Veronica Street Automotive, 8 Veronica St Warilla NSW 2528, collects name, mobile, email, address/suburb, vehicle details (rego, make/model), booking notes, and text messages / voicemail recordings and their written transcripts customers send us, to take and manage bookings and contact them about their job.

This information is shared only with providers that run the service: MechanicDesk (workshop software), MaxoTel (texts/phone), Google (Gmail, which receives our voicemail emails) and the app’s hosting.

We use AI assistant software (Grok Bot) to help manage bookings, read texts and voicemails, and prepare messages. It can access the details you give us for those tasks only. A staff member confirms every booking.

Booking confirmations and replies are service messages. Promotional texts/emails are sent only with opt-in. Reply STOP to opt out of those.

Customers can ask to see or correct their details by calling the workshop.

Some of the services we use may store information outside Australia, including in the United States.

We keep booking, vehicle and job records, including texts and voicemails linked to a booking, for 7 years, then delete them securely.

Privacy contact: Tim Lovejoy, (02) 4296 1228, veronicastreetautomotive@gmail.com.